REFUND POLICY
100% Satisfaction
If your product is defective, you can file a warranty claim. The product must be clean, complete, and used according to the user manual.
How to File a Claim
Submit a claim
Email: service@orbisson.com
Mail: ORBISSON, s.r.o., Dubovany 19, 922 09 Dubovany, Slovakia
Phone: +421 949 438 978
Mail: ORBISSON, s.r.o., Dubovany 19, 922 09 Dubovany, Slovakia
Phone: +421 949 438 978
Send the product
Send the product through Slovak Post or Zásielkovňa (https://www.zasielkovna.sk/medzi-nami/).
Insure your package
Cash-on-delivery returns are not accepted.
Insure your package
Cash-on-delivery returns are not accepted.
Return the product
If the product doesn’t meet your needs, send it back to us. We will issue a refund once we receive it.
To purchase a new product, place a new order. This does not apply to gift items.
To purchase a new product, place a new order. This does not apply to gift items.
Claim resolution
Simple cases: Up to 3 business days
Complex cases: Up to 30 business days
If approved, the product will be repaired, replaced, or refunded
Complex cases: Up to 30 business days
If approved, the product will be repaired, replaced, or refunded
Warranty Terms
Duration: 24 months (12 months for used products)
Warranty does not cover:
Buyer-caused damage
Known defects with a discount applied
Normal wear and tear or misuse
Unauthorized repairs or modifications
Free gifts
Warranty does not cover:
Buyer-caused damage
Known defects with a discount applied
Normal wear and tear or misuse
Unauthorized repairs or modifications
Free gifts
Consumer rights
Repairable defects: Free repair or product replacement
Irreparable defects: Replacement or refund
Minor defects: Discount on the product
Irreparable defects: Replacement or refund
Minor defects: Discount on the product
Alternative dispute resolution
If you disagree with the claim outcome, you can request a resolution through official consumer protection bodies like the Slovak Trade Inspection or European Consumer Centre. More details: www.mhsr.sk